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Cabooties orders are typically processed within 2-5 business days and ship via USPS First Class Mail (3-5 days). Estimated shipping speeds do not include processing time.
Please see item description for shipping times on custom made items where applicable. (Custom items include but are not limited to adult slippers, pacifier clips, and boots)
Holidays and inclement weather may affect processing and shipping times.
Please ensure that the shipping order you provide is correct at the time of placing an order. Cabooties cannot be held liable for undeliverable orders where the wrong shipping address is provided.
If you have any questions about the styles and designs available at www.Cabooties.com, please use the contact button at the bottom of the screen, or email us at hello@cabooties.com
At Cabooties, customer satisfaction and quality are very important to us. If, for any reason, you have an issue with one of our products, please contact us at hello@cabooties.com Please provide order information, a brief description of the problem, and any photos you may want to include. You will receive a response within 1 business day.
We encourage you to contact us before purchase if you have any questions about the product, fit, or any of our policies. We want you to love it!
Our policy lasts 30 days. If 30 days have gone by since your order was delivered, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. New, unused condition means no stains, no smells (including perfume/cologne), no hair or fur, or other signs of use. It must be in the condition it was delivered in. If an item is returned and is not in new condition, we reserve the right to ship the item back at the customer's cost.
*To cover the cost of processing your return, refunds to your original payment method will incur a 10% restocking fee.* Withholding a restocking fee from the original purchase price allows us to continue to provide the excellent customer service that our customers know us for. Unfortunately, refunds cannot be offered for original shipping costs (if applicable). Refunds to Cabooties.com gift card will not incur a restocking fee.
*We cannot accept returns or exchanges on custom, sale, clearance items or gift cards* *Custom orders Grab Bags and Clearance items are final sale*
If an item arrives damaged or defective, contact us right away so we can find a resolution.
To complete your return, we require a receipt or proof of purchase. If you received the items you want to return as a gift please contact hello@cabooties.com
Please return unused merchandise along with a note requesting a refund and stating the order number.
Please note, we can only refund items originally purchased directly from our website. If you have purchased your Cabooties from one of our retailers, please contact them for their return policy.
Contact hello@cabooties.com to initiate your return
Do you need a different size, or maybe you changed your mind about the color? The *1st exchange* is FREE (no restocking fee)! Contact hello@cabooties.com and we will find you the perfect replacement. Exchanges are credited as Cabooties.com gift cards for the original purchase price not including original shipping (if applicable).
To be eligible to receive your exchange (credited in the form of a Cabooties.com gift card) your item must be received in like-new, unused condition and be free from staining, odor, or any other visible signs of use.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.
Late or missing refunds (if applicable)
If you are waiting on a refund, first check your bank account to verify if it was received.
Next contact your financial institution, it may take some time before your refund is processed and posted to your account.
If after 3-5 days you’ve followed these steps and you still have not received your refund, please contact us at hello@cabooties.com.
Navidium Shipping Protection
If you purchase Navidium Shipping Protection with your order, and your order is lost*, damaged, or stolen**, please email hello@cabooties.com to initiate a claim.
A domestic package is considered lost 15 days after it has been mailed and not marked "delivered."
A packaged is considered stolen if it has been marked "delivered" and is not received by you within 3 business days following the delivery scan. If your product is lost, damaged, or stolen, please contact us within 30 days of your order being shipped by email at hello@cabooties.com
Once we are able to confirm your claim, you will receive a one-time replacement of the merchandise you ordered. If you are eligible to receive a replacement, please allow 3 business days for us to ship your items. If the merchandise you purchased is no longer available, we will contact you to arrange a suitable replacement or offer a refund in the form of store credit.
*Orders lost due to incorrect shipping address will not be refunded/replaced.
**Replacements will not be issued for lost or stolen orders outside of North America.
GIFTS
If you received a pair of Cabooties as a gift, you are eligible to receive a gift credit for the value of your return. Once the returned item is received in new, unused condition, a card will be issued to you via the email address your provide when you initiate your return.
To return your product, contact hello@cabooties.com for the instructions.
Delivery time to our location for return processing may vary.
When an item is in the possession of the postal service (IE USPS, UPS, or FedEx) your shipment is out of our control. Should the item be lost or damaged in transit back to us, it is the buyer's responsibility to handle any associated claims.
We cannot process returns or exchanges outside of the United States. International orders are final sale.
If you would like to cancel your order, please contact us right away before your order ships. Orders can only be canceled by contacting Customer Service at hello@cabooties.com. The longer you wait to cancel, the greater the chance that the order has already been packaged and shipped. You will then have to return the merchandise for a refund.
***We want you to love your Cabooties--if you have questions or concerns, please do not hesitate to contact us!***
